Refund policy
Returns Policy
We accept returns within 14 days of your item arriving. If you'd like to return an item, please contact us as soon as possible at Matthew@northwickpineantiques.com to arrange the return.
To be eligible for a return:
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Your item must be in the same condition as when it was delivered — unused, unaltered, and well packaged.
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You’ll need your receipt or proof of purchase.
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The buyer is responsible for organising and covering the cost of return delivery.
Please note: Items sent back without prior contact and approval will not be accepted.
Return Address:
Unit 114, Northwick Business Park
Blockley, Chipping Campden
GL56 9RF
Damaged Items or Issues in Transit
If your item has arrived damaged, please notify us immediately. We will assess the damage and, where appropriate, aim to carry out a repair within 2–4 weeks. Please retain all packaging, and include photographs of the damage when you contact us.
Non-Returnable Items
We cannot accept returns on:
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Custom or commissioned pieces
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Sale items or discounted stock
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Gift cards
Please contact us if you're unsure whether your item qualifies.
EU Customers – 14-Day Cooling-Off Period
If your order was shipped to the European Union, you are entitled to cancel or return your order within 14 days of receiving it — for any reason, without needing to provide justification. The same conditions apply: the item must be unused and returned in its original condition and packaging.
Refunds
Once we’ve received and inspected your returned item, we’ll let you know if your refund has been approved. If approved, your refund will be processed to your original payment method within 14 business days.
Please note it may take additional time for your bank or card provider to process the refund.
If you haven’t received your refund within 14 business days of approval, please contact us at Matthew@northwickpineantiques.com.