Shipping policy
Shipping Policy
At Northwick Pine Antiques, we take great care in ensuring your order arrives safely and in a timely manner. Below you'll find details on our delivery options, costs, returns, and international shipping.
Shipping Timeframes
We aim to dispatch all orders within 1–5 working days. Delivery typically takes 1–3 working days after dispatch, depending on the courier and your location. You will receive confirmation and tracking details once your item has shipped.
Delivery Method
We use trusted independent couriers for large furniture items and a reliable postal or parcel service for smaller pieces. This allows for safe, efficient delivery across the UK.
Shipping Costs
Shipping costs are based on the size and weight of each item and range from £20 to £100. All delivery charges are clearly shown on each product page.
If your delivery involves stairs, difficult access, remote areas, or you require express delivery, please contact us in advance so we can make appropriate arrangements.
Returns
We accept returns within 14 days of delivery. Buyers are responsible for arranging and covering the cost of return shipping.
If your item arrives damaged in transit, please notify us within 48 hours. We’ll arrange to inspect the item and aim to carry out any necessary repairs within 2–4 weeks.
International Shipping
We do offer international shipping, but due to the nature of our products, it must be arranged individually. Please contact us prior to purchasing for an accurate shipping quote and availability for your country.
Questions?
We’re happy to help. Contact us with any questions about delivery before placing your order.
Shipping FAQ
How long does delivery take?
Orders are dispatched within 1–5 working days. Delivery usually takes 1–3 working days after that.
Who delivers my order?
We use a trusted independent courier for furniture, and reliable postal services for smaller items.
How much is delivery?
Shipping costs range from £20 to £100 depending on the item's size and weight. Each product page clearly lists the delivery charge.
Do you deliver upstairs or into rooms?
Please contact us in advance if stairs or access restrictions are involved, as additional arrangements may be needed.
Can I return an item?
Yes. Returns are accepted within 14 days of delivery. You must organise and pay for return shipping. The item must be returned in the same condition it was sent.
What if my item is damaged in transit?
If your item arrives damaged, please let us know within 48 hours. We’ll assess the damage and aim to repair it within 2–4 weeks.
Do you offer international delivery?
Yes, we can ship internationally. Please get in touch before buying so we can provide a custom shipping quote.